Who we are

We are DigitalAppworks LLC (DAW), a Georgia USA company located in Metro Atlanta at:

712 Monticello Way SE
Marietta, GA 30067

Our website address is: https://digitalappworks.com.

What personal data we collect and why we collect it

The first time you purchase a product from us will automatically create a customer account for you using your email address as user ID. This account gives you to access purchased product updates, and to purchase new products. We also communicate with our customers using your email address. At any time you may log in to your account and manage it.

Comments and Media

DAW does not provide a way for visitors or customers to leave comments, or upload media.

Contact form

When you submit a contact message, we collect the following data:

  • First name
  • Last name
  • Email address
  • Preferred contact method (A=phone or B=email)
  • Contact phone number (if A)
  • Preferred date of contact (if A)
  • Preferred time of contact (if A)
  • Contact message text

Support form

We collect the following information when you create a support ticket (logon required):

  • Support context (Courier, Website, Other)
  • First name
  • Last name
  • Email address
  • Preferred contact method (A=phone or B=email)
  • Contact phone number (if A)
  • Preferred date of contact #1 (if A)
  • Preferred time of contact #1 (if A)
  • Preferred date of contact #2 (if A)
  • Preferred time of contact #2 (if A)
  • Support message text

Refund request form

To submit a refund request you must first login to your account. We collect the following information when you create a refund request:

  • Email address used to purchase product
  • First name
  • Last name
  • Order number
  • Software title
  • Date of purchase
  • Number of licenses to refund
  • Reason for refund text

SPAM Policy

DAW detests SPAM and never sends it. By purchasing from us you agree to receive occasional email from us. Our policy is to only send relevant messages, and minimize the frequency whenever possible. If you would like to remove your name from our mailing list at any time, please click the link at the bottom of any of our bulk emails.

Cookie Policy

When you log in to your account, our website writes a standard temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. If your browser accepts cookies, our website writes standard cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, our website removes the login cookies.

Analytics

We may advertise with Google Ads but do not use Google Analytics to track responses.

Who we share your data with

We use some customer information to drive payment processing with PayPal who is fully compliant with strict PCI data security protocols. Please refer to their privacy policy for further details. We may share customer information with the US Federal or US State governments as required by law. Otherwise we do not share your data with other 3rd parties.

How long we retain your data

We retain order history for account owners, including any personal information they place in their profile. At any time they can view, edit, or delete their personal information. The website administrator can also access this information.

What rights you have over your data

Account owners can request an exported file of their retained information. They may also request that we erase retained information. This does not include any data we are required to keep for administrative, legal, or security purposes. To place a request please click here to open a support ticket (login required).

How we protect your data

Your data is protected in transit via secure SSL certificate. Your data is stored in our database which is secured inside our managed web hosting account, which incorporates strong physical, electronic, administrative, and other proprietary security methods. Your private payment information is securely handled by PayPal who provides advanced PCI-compliant security measures. Please click here to view PayPal’s privacy policy.

What data breach procedures we have in place

We incorporate our managed web host’s breach notification alerts.

What third parties we receive data from

We do not receive data from any 3rd parties.

What automated decision making and/or profiling we do with user data

We do not incorporate any automated decision making and/or profiling on user data.

How to contact us

Please click here then create a message using our Contact Form, or account owners can also click here to open a support ticket (logon required).