Frequently Asked Questions

How much does shipping cost?

There’s no shipping cost — all DAW products and updates are delivered to you immediately by electronic download.

How do I download my order?

Once your payment clears, your order information will appear immediately in the "Downloads" section of your “My Account” page. Your first order will create a DAW account that you’ll use going forward to download product updates.

How can I modify my order?

If you ordered too many licenses, please see our refund policy on our Terms & Conditions page. If you ordered too few licenses, please create a new order for the difference.

How can I cancel my order?

Please see our refund policy on our Terms & Conditions page. Before you purchase, please carefully review our Knowledgebase to investigate our product details and screenshots.

What is your Refund Policy?

Please see our Terms & Conditions page for details.

Does Digital Appworks LLC offer a guarantee?

Please see our Terms & Conditions page for details.

How to do I send products as a gift?

We currently do not offer a way to purchase online and send licenses as gifts. Please send us an email at billing@digitalappworks.com to arrange a gift purchase.

Can I purchase a gift card?

Sorry, we don’t currently offer gift cards.

For any other questions, you can always reach us at contact@digitalappworks.com or use our contact form. We’re always here to help.